I do realize I am just not happy with the title of this blog.
Just because the manager of the branch I have been banking with for the last decade or more behaved like a complete idiot and showed no respect for the customer, should've kind of made me think of something more appropriate like, 'axis: bank with morons, why don't you?' ....don't know- just not happy.
Well that was an understatement when I was so rudely treated by the supercilious and extremely full of himself bank manager on being presented by the simplest of requests, ' Is it possible to have a one point contact with the bank?' It was as if I had asked him to surrender his salary to me! 'Do you have a priority account?' Hello?? Which age are you living in and which age group do you belong to?
We were given a priority account by an amazing account executive who went out of her way to keep the customer happy.
And to this the dumb idiot replied, 'She did what she shouldn't have, no one does it and will not either!'
My my such strong words- it almost made her sound as she was bestowing unnatural favours rather than retaining clients for the bank she WORKS for and actually doing the job she was being paid to do. He twisted my words out of proportion, making 'transactions' sound like a dirty word and told me in no uncertain terms that 'no one would do it'!
Do what? Make a demand draft by debiting money from my account on a cheque I had signed?
Sending a runner home with some papers which needed signing as I had a four month old baby?
Making sure that the credit card guy or the investment guy actually met me?
Sending a fresh cheque book?
Unfortunately it's idiots like this manager who will cost the bank a huge amount of money. And it's even more unfortunate that they will not even get to know about it as Axis Bank does not have a way of getting feedback from their customers. Perhaps they don't need it.
I will go this weekend to close all my accounts with this place and will smirk at the con of a manger as he smirked when I asked an account executive for an account closure form.
Just because the manager of the branch I have been banking with for the last decade or more behaved like a complete idiot and showed no respect for the customer, should've kind of made me think of something more appropriate like, 'axis: bank with morons, why don't you?' ....don't know- just not happy.
Well that was an understatement when I was so rudely treated by the supercilious and extremely full of himself bank manager on being presented by the simplest of requests, ' Is it possible to have a one point contact with the bank?' It was as if I had asked him to surrender his salary to me! 'Do you have a priority account?' Hello?? Which age are you living in and which age group do you belong to?
We were given a priority account by an amazing account executive who went out of her way to keep the customer happy.
And to this the dumb idiot replied, 'She did what she shouldn't have, no one does it and will not either!'
My my such strong words- it almost made her sound as she was bestowing unnatural favours rather than retaining clients for the bank she WORKS for and actually doing the job she was being paid to do. He twisted my words out of proportion, making 'transactions' sound like a dirty word and told me in no uncertain terms that 'no one would do it'!
Do what? Make a demand draft by debiting money from my account on a cheque I had signed?
Sending a runner home with some papers which needed signing as I had a four month old baby?
Making sure that the credit card guy or the investment guy actually met me?
Sending a fresh cheque book?
Unfortunately it's idiots like this manager who will cost the bank a huge amount of money. And it's even more unfortunate that they will not even get to know about it as Axis Bank does not have a way of getting feedback from their customers. Perhaps they don't need it.
I will go this weekend to close all my accounts with this place and will smirk at the con of a manger as he smirked when I asked an account executive for an account closure form.
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